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How 9je77 Handles Your Personal Data

At 9je77, your personal data belongs to you — we collect only what we need to run your account, process payments via UPI, Paytm or PhonePe, and keep…

Data collected only as neededUPI, Paytm, PhonePe payment records securedYou can request your data anytimeIndia-applicable jurisdiction rules applyNo third-party sale of your information

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What This Policy Covers and Where It Applies

9je77 Service availability depends on jurisdiction. It is the user's responsibility to check local law before access.

This policy applies to all personal data processed when you create or use an account on 9je77.com, including registration details, payment records from UPI, Paytm or PhonePe transactions, device identifiers, IP addresses and session activity logs. Access to our platform depends on local law and is

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available where local law permits. We process data in accordance with applicable data protection frameworks, and where Indian law imposes specific obligations on us, those obligations take precedence. By using your account, you acknowledge that you have read this policy. If you do not agree with
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any part of it, please stop using the platform and contact our support team to close your account and arrange for data deletion.

Service availability depends on jurisdiction. It is the user's responsibility to check local law before access.

REACH OUR PRIVACY TEAM

Contact Us About Your Data

If you have a question about this policy, want to correct information on your account, or wish to submit a formal data request, our privacy support team is here to help.

Email Support Send your data request or privacy query to our dedicated email address. We acknowledge receipt within 24 hours and aim to resolve all requests within seven working days.

Live Chat Our live chat agents can handle basic privacy queries, account data corrections and escalation to the privacy team — available daily from 09:00 to 23:00 IST.

Help Centre Our Help Centre contains step-by-step answers on data access requests, cookie settings, marketing preferences and account closure, available around the clock.

HOW WE PROTECT YOUR DATA

Our Data Handling Practices at 9je77

We have built data handling into every layer of the account experience — from the moment you register to the day you request deletion.

Data We Collect

We collect your name, email, mobile number, date of birth, payment method identifiers for UPI or Paytm or PhonePe, device type and IP address. We do not collect more than what is needed to operate your account.

Cookie Use

We use session cookies to keep you logged in, preference cookies to remember your language and lobby layout, and analytics cookies to understand which pages load slowly. You can adjust cookie preferences from your account settings.

Account Security

Passwords are stored using one-way hashing. All data in transit between your device and our servers is encrypted. We flag unusual login locations and send verification prompts to your registered mobile number before granting access.

Data Retention

Account data is retained for as long as your account is active and for a period thereafter as required by applicable law. If you close your account, we anonymise analytics data and delete personal identifiers within 90 days of your request.

Third-Party Sharing

We share data only with payment processors like UPI network partners and Paytm or PhonePe service providers, fraud prevention services and regulatory bodies when legally required. We do not sell your data to advertisers or data brokers.

Your Rights

You may request a copy of your data, ask us to correct inaccuracies, withdraw consent for marketing emails, or request deletion of your account and associated personal data at any time by contacting our privacy support team.

Common Questions About Our Privacy Policy

The questions below cover the situations India account holders ask about most frequently — what data we hold, how to access it, how payments are recorded and what happens if you close your account. If your question is not here, our live chat team can give you a direct answer.

We collect your full name, email address, mobile number, date of birth and the payment identifiers linked to your UPI, Paytm or PhonePe account. We also log your device type, IP address and session timestamps for security purposes.

We store only the masked identifiers your payment provider shares with us — never your full UPI PIN or Paytm wallet password. Full card or wallet credentials are processed by our payment partners under their own security standards and are not held on our servers.

Yes. Submit a data access request through live chat or email with your registered mobile number for identity verification. We compile and send your data export within seven working days of confirming your identity.

Contact our privacy support team via email or live chat and request account closure with data deletion. We anonymise analytics records and remove personal identifiers within 90 days. Certain transaction records may be retained as required by applicable law.

We share data only with payment processors such as UPI network operators and PhonePe service providers, fraud detection partners and regulatory bodies when legally compelled to do so. We do not sell your personal data to any third party.

Log in to your account settings to update your email address or contact preferences directly. For changes to your registered name or date of birth, contact live chat support — these fields require identity verification before we apply any correction.

You can withdraw consent for marketing emails or SMS at any time from the notification settings inside your account, or by clicking the unsubscribe link in any marketing message we send. Service messages related to your account cannot be switched off.

How 9je77 Handles Your Personal Data

Contact Us About Your Data

Our Data Handling Practices at 9je77

Data We Collect

Cookie Use

Account Security

Data Retention

Third-Party Sharing

Your Rights

Common Questions About Our Privacy Policy

01 What personal data does 9je77 collect when I open an account?

02 How do you store my UPI or Paytm payment details?

03 Can I request a copy of all the data 9je77 holds about me?

04 How do I ask 9je77 to delete my personal data?

05 Does 9je77 share my data with third parties?

06 How can I update or correct information in my account?

07 How do I opt out of marketing communications from 9je77?

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